ibis Swansea

Comfortable twin room on the ground floor. All that we needed really for our weekend. Beds were comfortable too. Kettle with tea and coffee provided. The weather was sunny for once so the room did get quite warm at times but window could be opened. Nice big walk in shower and everything was clean and tidy. The thing that really makes this place stand out though is the hotel staff. They were the friendliest staff I’ve ever met in a hotel! Behind reception, in the small bar and in the kitchen, they were all absolutely lovely. We had a meal there after travelling down on Friday evening and the service and food was great. Nothing was too much trouble for any of the staff. To always be greeted with a smile and ‘ how are you?’ is unfortunately not that common anymore but the staff of the Ibis Swansea should all be commended for their wonderful customer service and overall welcoming manner. I will definitely be staying here again if I’m in the area!

The staff were awesome!!!!! When we arrived, there was a mix-up with the room, but the staff were efficient & friendly in sorting it out. When we were going out first the evening one member of staff noticed us trying to decide the best way to walk. He came out of the hotel to give us directions. Every single person we met who worked there was happy, friendly and polite. The location is great too.

Very friendly and helpful staff especially Maria who check us in and cleaning staff who gave give me extra teabags instead of coffee. Clean, comfortable room and nice location only a 20 min walk to the marina area where there are bars/restaurants.

It is situated right near to where I wanted to be, so made it very easy for me to catch up with friends who live close by. The shower was great, couldn’t fault it!

Staff were very friendly and helpful. Oliver was especially dog friendly. Hotel was clean and tidy, food was reasonably priced. Price per night was good as this hotel doesn't have swimming pool etc etc which I wouldn't use anyway.